Terms of service

Terms of Service

Effective Date: August 2026

Welcome to SURPLUXE. These Terms of Service ("Terms") govern your access to and use of our website and services. By visiting or purchasing from https://surpluxe.com/, you agree to comply with these Terms.

If you do not agree with these Terms, please do not use our website.

1. About SURPLUXE

SURPLUXE is an online marketplace specializing in premium surplus fashion, export surplus, factory overruns, excess inventory, and exclusive fashion finds.

2. Eligibility

By using this website, you confirm that:

You are at least 18 years of age or using the website under the supervision of a parent or legal guardian.
The information you provide is accurate and complete.
You will use this website only for lawful purposes.

3. Products

We strive to display products, descriptions, colors, and images as accurately as possible.

Due to photography, screen settings, lighting conditions, and the nature of surplus inventory, slight variations in color, texture, branding, packaging, or finishing may occur.

Product availability is subject to stock availability and may change without notice.

4. Pricing

All prices displayed on the website are in Indian Rupees (INR) and are subject to change without prior notice.

SURPLUXE reserves the right to modify prices, discounts, offers, and promotions at any time.

5. Orders

We reserve the right to:

Accept or decline any order.
Cancel orders due to pricing errors or stock unavailability.
Cancel suspected fraudulent or unauthorized transactions.
Request additional verification before processing an order.

If your order is cancelled after payment, the payment will be handled according to the payment provider's process.

6. Payments

We accept payments through secure third-party payment gateways.

SURPLUXE does not store your debit card, credit card, UPI, or banking information.

All transactions are encrypted and processed securely.

7. Shipping

Delivery times are estimates and may vary depending on location, courier services, weather conditions, holidays, or other unforeseen circumstances.

SURPLUXE is not responsible for delays caused by courier partners after dispatch.

8. Replacement & Exchange

We do not accept returns.

We only offer replacement or exchange for:

Damaged products
Incorrect products
Manufacturing defects

Claims must be submitted within 48 hours of delivery with:

Order number
Clear product photos
A complete, uninterrupted unboxing video

Products must be unused, with original packaging and tags attached.

9. No Refund Policy

SURPLUXE follows a strict No Refund Policy.

Refunds are not provided for:

Change of mind
Wrong size ordered
Color preference
Personal dislike
Delayed deliveries by courier partners
Surplus or limited-stock products

Please review product details carefully before placing your order.

10. Intellectual Property

All website content, including logos, text, graphics, product images, designs, icons, videos, and other materials, is the property of SURPLUXE or its licensors and is protected by applicable intellectual property laws.

No content may be copied, reproduced, distributed, or used without prior written permission.

11. User Conduct

You agree not to:

Use the website for unlawful purposes.
Attempt unauthorized access to our systems.
Upload malicious software or harmful code.
Misuse the website or interfere with its operation.
Submit false or misleading information.

12. Limitation of Liability

To the maximum extent permitted by law, SURPLUXE shall not be liable for any indirect, incidental, consequential, or special damages arising from the use of our website, products, or services.

Our total liability shall not exceed the amount paid for the product in question.

13. Privacy

Your use of this website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

14. Changes to These Terms

We reserve the right to modify or update these Terms of Service at any time.

Updated versions will be posted on this page with a revised Effective Date. Continued use of the website after changes are posted constitutes acceptance of the updated Terms.