Shipping policy

Shipping Policy

Effective Date: August 2026

Thank you for shopping with SURPLUXE. We are committed to delivering your order safely and as quickly as possible. Please read our Shipping Policy before placing your order.

Order Processing

  • All orders are processed within 1–3 business days after payment confirmation.

  • Orders are not processed or shipped on Sundays or public holidays.

  • During sales, festivals, or high-demand periods, processing times may be slightly longer.

Shipping Coverage

We currently ship across India.

At this time, international shipping is not available.

Delivery Time

Estimated delivery times:

  • Metro Cities: 2–5 business days

  • Tier 2 & Tier 3 Cities: 3–7 business days

  • Remote Areas: 5–10 business days

Delivery times are estimates and may vary depending on your location and courier partner.

Shipping Charges

Shipping charges (if applicable) will be displayed during checkout before payment.

From time to time, SURPLUXE may offer Free Shipping on selected products or promotional campaigns.

Order Tracking

Once your order has been shipped, you will receive:

  • Shipping confirmation via Email or SMS

  • Tracking number

  • Courier partner details

You can use the tracking number to monitor your shipment.

Delivery Delays

While we work with trusted courier partners, delays may occur due to:

  • Weather conditions

  • Public holidays

  • Festivals

  • Natural disasters

  • Transportation disruptions

  • Incorrect or incomplete delivery addresses

SURPLUXE is not responsible for delays caused by courier partners after dispatch.

Address Accuracy

Please ensure that your shipping address, mobile number, and PIN code are accurate.

SURPLUXE is not responsible for delivery issues caused by incorrect customer information.

Additional shipping charges may apply if a package is returned due to an incorrect or incomplete address.

Failed Delivery Attempts

Courier partners generally make multiple delivery attempts.

If delivery cannot be completed due to customer unavailability or an incorrect address, the shipment may be returned to us.

Reshipping charges may apply for returned shipments.

Damaged or Incorrect Deliveries

If you receive:

  • A damaged product

  • An incorrect product

  • A product with a manufacturing defect

Please contact us within 48 hours of delivery.

To process your request, provide:

  • Order Number

  • Clear photos of the product

  • A complete, uninterrupted unboxing video

Approved claims will be handled according to our Replacement & Exchange Policy.

Partial Shipments

If your order contains multiple products, they may be shipped separately depending on stock availability or warehouse location.

You will receive tracking information for each shipment, where applicable.

Important Information

Because SURPLUXE specializes in premium surplus, export surplus, factory overruns, and limited-stock products, some items may sell out quickly.

If an item becomes unavailable after your order is placed, we will notify you and provide an appropriate resolution.

Contact Us

For shipping-related questions or assistance, please contact us:

SURPLUXE

Website: https://surpluxe.com/

Email: surpluxe44@gmail.com

Phone: +91 8320062479

We appreciate your trust in SURPLUXE and are committed to providing a smooth and reliable shopping experience.