Privacy policy

Privacy Policy

Effective Date: August 2026

Welcome to SURPLUXE ("we," "our," or "us"). We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website.

Website: https://surpluxe.com/

By using our website, you agree to the practices described in this Privacy Policy.

Information We Collect

When you use SURPLUXE, we may collect the following information:

Personal Information

Full Name
Email Address
Mobile Number
Shipping & Billing Address
Order Details
Payment Information (processed securely by our payment partners)

Automatically Collected Information

IP Address
Browser Type
Device Information
Pages Visited
Shopping Activity
Cookies and Similar Technologies

How We Use Your Information

We use your information to:

Process and deliver your orders.
Provide customer support.
Verify transactions.
Improve our website and shopping experience.
Send order confirmations and shipping updates.
Respond to customer inquiries.
Prevent fraud and unauthorized transactions.
Comply with legal obligations.

Payment Security

SURPLUXE does not store your debit card, credit card, UPI, or banking information on our servers.

All payments are securely processed through trusted third-party payment gateways using industry-standard encryption.

Cookies

We use cookies to:

Remember your shopping cart.
Improve website performance.
Personalize your shopping experience.
Analyze website traffic.
Display relevant promotions.

You may disable cookies through your browser settings, although some website features may not function properly.

Information Sharing

We do not sell, rent, or trade your personal information.

We may share limited information only with:

Shipping and courier partners
Payment service providers
Technology and hosting providers
Government authorities when legally required

Marketing Communications

If you subscribe to our newsletter or promotional updates, we may occasionally send you:

New arrivals
Exclusive offers
Sale notifications
Product launches

You can unsubscribe at any time using the unsubscribe link included in our emails.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, misuse, disclosure, or loss.

While we strive to protect your information, no online transmission or storage system can be guaranteed to be completely secure.

Your Rights

You may request to:

Access your personal information.
Update or correct your information.
Delete your account, subject to legal and business requirements.
Opt out of promotional communications.

To make any request, please contact us using the details below.

Third-Party Services

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of external websites. Please review their privacy policies before sharing your information.

Children's Privacy

SURPLUXE does not knowingly collect personal information from children under the age of 18. If we become aware that such information has been collected, we will take reasonable steps to delete it.