Refund policy

Return, Replacement & Exchange Policy

Effective Date: August 2026

At SURPLUXE, we specialize in premium surplus, export surplus, factory overruns, and exclusive fashion finds. Due to the limited and unique nature of our inventory, every product is carefully inspected before dispatch.

Please read our policy carefully before placing your order.

Returns

We do not accept returns for any products purchased from SURPLUXE.

As our products are sourced from surplus inventory and limited stock collections, once an item is sold, it may not be available again.

Replacement & Exchange

We only offer replacement or exchange under the following conditions:

You received a damaged product.
You received the wrong product.
You received a product with a manufacturing defect.

To request a replacement or exchange:

Contact us within 48 hours of delivery.
Share your order number.
Provide clear photos and an unboxing video showing the issue.
The product must be unused, unwashed, and in its original packaging with all tags attached.

Once verified, our support team will arrange a replacement or exchange.

No Refund Policy

SURPLUXE does not provide refunds under any circumstances, including but not limited to:

Change of mind
Incorrect size selected by the customer
Color preference
Personal dislike
Delayed delivery caused by courier partners
Limited stock products
Surplus or export surplus products

Refunds are not available because our inventory consists of exclusive surplus and factory overrun products that cannot always be restocked.

Exchange Conditions

Exchange requests will only be approved if:

The product is unused.
Original tags and packaging are intact.
The request is submitted within 48 hours of delivery.
The issue is verified by our support team.

If the same item is unavailable, we may offer an exchange for another product of equal value, subject to availability.

Non-Exchangeable Items

The following items are not eligible for exchange:

Used or damaged products after delivery.
Products without original tags or packaging.
Products damaged due to customer misuse.
Clearance, final sale, or promotional items (unless received damaged or incorrect).

Unboxing Video Requirement

An uninterrupted unboxing video is mandatory for any damaged, defective, or incorrect product claim.

Claims submitted without a clear unboxing video may not be approved.

Quality Assurance

Every product undergoes quality inspection before shipping. Minor variations in color, texture, stitching, or packaging may occur due to lighting, photography, or the nature of surplus inventory and are not considered defects.